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Privacy Policy

Tolla Tax Co. – Privacy Policy & Terms of Service

Effective Date: August 5th, 2025

1. Privacy Policy

Introduction

Tolla Tax Co. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including through our website, text messaging, email, and in person.

Information We Collect

We may collect:

  • Personal Information: Name, address, phone number, email address, date of birth, Social Security number, tax identification number.

  • Financial Information: Tax documents, income and expense records, bank account details, payment information.

  • Technical Information: IP address, browser type, device information, and usage data from our website.

  •  We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.
    Your information is used only for our business purposes and is not shared externally for marketing.

How We Use Your Information

We use your information to:

  • Prepare and file your tax returns.

  • Provide tax planning, consulting, and related services.

  • Communicate with you about your account, deadlines, or important updates.

  • Send appointment reminders, service notifications, and promotional offers (with your consent).

  • Comply with legal and regulatory requirements.

  •  We use your information to provide and improve our services, communicate with you, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Government agencies such as the IRS or state tax authorities (as required).

  • Service providers who assist with tax preparation, payment processing, document storage, or communication.

  • Legal authorities if required by law, subpoena, or to protect our legal rights.

  • We do not share your information with third parties except as required by law or with your consent.

How We Protect Your Information

We use industry-standard security measures, including encryption, secure servers, and restricted access to protect your data. However, no transmission over the internet can be guaranteed 100% secure.

We do not transfer your personal information to any external organizations under any circumstances.
We implement strict access controls and security measures to prevent unauthorized sharing or disclosure of your data.

Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.

  • Correct inaccurate information.

  • Opt out of marketing communications at any time by replying “STOP” to text messages or unsubscribing from emails.

  • Request deletion of your information, subject to legal recordkeeping requirements.

Retention of Information

We keep your information only as long as necessary to provide services and comply with legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

2. Terms & Conditions

Acceptance of Terms

By using our website (https://www.tolltaxco.com), scheduling services, or communicating with us via phone, email, or text message, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services. We do not transfer your personal information to any external organizations under any circumstances, including with your consent.

Services Provided

Tolla Tax Co. provides tax preparation, tax planning, bookkeeping, and related consulting services. All services are subject to availability and may require the signing of a separate engagement letter.

Client Responsibilities

You agree to provide complete and accurate information necessary to prepare your tax returns or perform requested services. We are not responsible for delays, penalties, or interest caused by incomplete, inaccurate, or late information provided by you.

Fees, Payments, and Refunds

  • Fees for services will be disclosed before work begins.

  • Payment is due as agreed in your engagement letter or invoice.

  • All fees for completed services are non-refundable.

  • We may require a deposit before beginning work.

No Guarantee of Outcome

While we aim to provide accurate and beneficial advice, tax laws are complex and subject to change. We do not guarantee a specific financial outcome or refund amount.

Limitation of Liability

To the fullest extent permitted by law, Tolla Tax Co. shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our services.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tolla Tax Co. and may not be used without written permission.

SMS Terms & Conditions.

Tolla Tax Co. Terms and Conditions / Privacy Policy
Tolla Tax Co. respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for promotional, updates, account notification, and delivery notification.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Tolla Tax Co. at 240-210-9093 or (info@tollataxco.com) for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to (info@tollataxco.com) or (240-210-9093). After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Tolla Tax Co. will not sell, rent, or share the collected mobile numbers

Message & Data Rates apply.
Opt-Out: You may opt out at any time by replying “STOP” of "CANCEL"  to any message.
Help: For help, reply “HELP” to any message or contact us at info@tollataxco.com or 240-210-9093.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on our website with a new effective date.

3. Contact Us

If you have questions or concerns about this Privacy Policy or Terms & Conditions, please contact:

Tolla Tax Co.
Email: info@tollataxco.com

Phone: 240-210-9093
Website: https://www.tollataxco.com

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